1. Private intake
A submitter describes the challenge, place, context, and desired outcome. Country and locality are required. Exact addresses are optional, encrypted, and permanently private. Original uploads remain private.
2. Safety screening and triage
Emergency, immediate-danger, safeguarding, urgent housing, harassment, doxxing, retaliation, and illegal requests are screened before ordinary intake. An operator then checks scope, asks for missing information, and acknowledges the case within the stated service targets.
3. Evidence-backed diagnosis
Automated research may draft a pathway, jurisdiction, responsible parties, factual claims, risks, and actions. Every factual claim retains its source. A person must review and adopt the draft before it changes the authoritative case record.
4. Owned actions and approved outreach
Each accepted case has one explicit next action plus owned, dated tasks and dependencies. The service can research and coordinate, but it cannot hire contractors, take payment, perform regulated work, or contact a third party without consent and a human-approved message.
5. Verified outcome or accountable stop
The submitter confirms a resolution or reopens the work. An accepted handoff, out-of-scope decision, blocker, withdrawal, or no response may close a case only with a documented result. Silence never becomes a resolved outcome.
6. Optional publication
A case remains private by default. The submitter sees the complete redacted public draft—including proposed tasks, organizations, and sources—and gives separate, version-specific consent before an operator may publish it. Identifying private allegations are never published.